Warranty Claim

Wall Clock Warranty:

1. Duration of Warranty: Our wall clocks are covered by a warranty for a period of 1 year from the date of purchase.

2. Replacement within 30 Days: If your wall clock stops working within 30 days of purchase due to a manufacturing defect, we will replace the entire clock with a brand-new one at no additional cost to you.

3. Warranty Claims from 30 Days to 1 Year: For warranty claims made after the initial 30-day period but within the 1-year warranty period, we will assist you by shipping the necessary replacement part(s) to resolve the issue. This covers any manufacturing defects or malfunctions that occur during normal usage.

4. Exclusions from Warranty Coverage: Please note that our warranty does not cover the following:

   a) Wooden Polish: Any issues related to the wooden polish or changes in the wood's appearance over time are not covered by the warranty. Natural variations in the wood grain and color may occur.

   b) Glass: Damages or breakage to the glass component of the clock are not covered under the warranty.

   c) Physical Damage: Any damage caused by mishandling, improper installation, accidents, misuse, neglect, or any other physical damage is not covered under the warranty.

5. Warranty Claim Process: To initiate a warranty claim, please follow these steps:

   a) Contact our customer support team via phone or email and provide them with the following information:

   • Proof of purchase (receipt or order number)
   • Detailed description of the issue or defect
   • Clear photographs or videos highlighting the problem, if possible

   b) Our customer support team will assess your claim and guide you through the necessary steps for resolution. If a replacement part is needed, we will ship it to you promptly.

   c) For replacement of the entire clock within the first 30 days, we will arrange for a new clock to be shipped to you.

6. Terms and Conditions:

   • The warranty is non-transferable and applicable only to the original purchaser of the clock.
   • The warranty is valid only for clocks purchased from authorized retailers or our official website.
   • Any modifications or repairs made by unauthorized parties will void the warranty.
   • The warranty claim policy is subject to change at our discretion.

Vintage Fan Warranty:

1. Duration of Warranty: Our fans are covered by a warranty for a period of 3 months from the date of purchase.

2. Coverage and Exclusions: a) Covered in Warranty: The warranty covers manufacturing defects in the fan's components and functionality.

   b) Not Covered in Warranty:

   • Motor: The motor is not covered under the warranty.
   • Polished Parts: Any issues related to the polished surfaces, such as scratches or changes in appearance over time, are not covered by the warranty.
   • Wire: Damages or faults in the fan's wire or electrical components are not covered.
   • Tripod: Issues with the tripod or its components are not covered.
   • Wood Polished: Any issues related to the wood polish or changes in the wood's appearance over time are not covered by the warranty. Natural variations in the wood grain and color may occur.

3. Warranty Claim Process: To initiate a warranty claim, please follow these steps:

   a) Contact our customer support team via phone or email and provide them with the following information:

   • Proof of purchase (receipt or order number)
   • Detailed description of the issue or defect
   • Clear photographs or videos highlighting the problem, if possible

   b) Our customer support team will assess your claim and guide you through the necessary steps for resolution. If a replacement part is needed, we will ship it to you promptly.

4. Terms and Conditions:

   • The warranty is non-transferable and applicable only to the original purchaser of the fan.
   • The warranty is valid only for fans purchased from authorized retailers or our official website.
   • Any modifications or repairs made by unauthorized parties will void the warranty.
   • The warranty claim policy is subject to change at our discretion.

We strive to provide you with excellent customer service and address any concerns you may have regarding your fan. If you have any further questions or require assistance with a warranty claim, please don't hesitate to reach out to our customer support team.

Thank you for choosing our fan, and we appreciate your understanding of the warranty claim policy outlined above.